Terms of Service

General

These Terms of Service apply to use of the Nuptial Co. Seeds website, product pages, cart, checkout, support forms, account tools, and customer communications. By using this website or placing an order, you agree to these terms and to the policies linked in the footer.

Nuptial Co. Seeds may update these terms as the store, checkout tools, support process, or legal requirements change. The latest version will be posted on this page.

Website and product information

We work to show accurate product titles, photos, descriptions, seed counts, growing notes, prices, stock status, and delivery information. Germination and garden results can vary because seed lots, storage, weather, soil, light, water, and local growing conditions vary.

Customers should review every available product image, seed count, light note, sowing guidance, quantity, cart, and shipping information before placing an order.

Orders and payment

Prices are shown in USD unless otherwise stated. An order is accepted only after payment, stock review, fraud review, address review, and fulfillment confirmation. We may contact you if stock, address, seed eligibility, seasonal handling, or payment status needs review before fulfillment.

Checkout may be handled through WooCommerce and the active payment provider. The customer is responsible for entering accurate billing, delivery, contact, and order information.

Shipping, returns, and cancellations

Shipping is governed by the Shipping Policy. Returns, refunds, damaged items, incorrect items, and return authorization are governed by the Return & Refund Policy.

Cancellation requests should be sent quickly. Once fulfillment or carrier processing begins, cancellation may not be possible.

Customer responsibilities

• Review seed count, variety notes, light needs, quantity, and product images before checkout.
• Check your growing zone, season, and available garden space before ordering.
• Keep packaging and take photos if an item arrives damaged, defective, or incorrect.
• Contact support before sending any return back.

Support and dispute resolution

If there is a product, delivery, payment, return, or order issue, contact Nuptial Co. Seeds Support first with the order number and evidence. We aim to review support requests within 24 hours on business days.

Most issues are resolved through support review, replacement parts, replacement shipment, return authorization, refund review, or payment-provider review. Please give support the opportunity to review the order record, photos, carrier details, and payment timeline before filing external claims.

Contacting us

Email: [email protected]
WhatsApp: +5083221340
Business hours: Monday-Friday, 9:00 AM-5:00 PM
Response time: within 1 business day