Shipping Policy

Delivery information

Nuptial Co. Seeds ships seed packets to customers in the United States. We work to make the purchase path clear before checkout by showing product photos, seed count, growing notes, stock status, price, cart, order review, and customer support links in visible places.

All orders are reviewed for payment status, delivery address, product availability, packet handling, and fulfillment notes before shipment begins. Some orders may ship in more than one package or from more than one location, so tracking details may appear separately.

Processing and transit

Orders are usually reviewed and prepared within 1 to 5 business days after payment is received. Carrier transit usually takes 3 to 14 business days after shipment handoff, depending on destination, weather, carrier capacity, and local delivery conditions.

Delivery dates shown on product pages, emails, or carrier pages are estimates. We will share tracking information when the carrier or warehouse provides it.

Shipping fees and locations

For eligible United States seed packet orders, shipping is free when the cart subtotal is $35 or more. A $4.95 flat shipping charge applies below $35. These rates apply to orders placed on or after October 3, 2026. The shipping charge shown at checkout is based on your delivery address and cart subtotal after applicable discounts. We currently do not offer standard international shipping unless support confirms the product and destination before checkout.

If a delivery address is not serviceable, if weather-sensitive handling is needed, or if an item needs additional review, support may contact you before fulfillment.

Seed packet delivery

Most orders ship as small parcels. Please check the delivery address carefully before placing an order, especially apartment, suite, mailbox, or seasonal forwarding details.

• Use an address where seed packets can be received safely.
• Open the package promptly and keep seed packets dry and cool.
• Carriers may not be able to reroute a package once fulfillment has started.

Receiving items

Inspect the shipment as soon as it arrives. If a carton is visibly damaged, take photos before opening and keep the packaging until the issue is resolved. For damaged, defective, or incorrect items, contact support within 3 days of delivery with the order number, full product photos, close-up issue photos, packaging photos, and shipping label photos.

Do not dispose of packaging until support confirms the next step, because carriers may require packaging evidence for a damage review.

Tracking and delivery issues

Use the Track Order page or contact support if tracking has not updated, if the delivery address needs review, or if a package appears delayed or damaged. Address changes may not be possible after processing begins.

For return rules, review the Return & Refund Policy before sending anything back.

Contacting us

Email: [email protected]
Business hours: Monday-Friday, 9:00 AM-5:00 PM
Response time: within 1 business day